About the Project.
Building a small business in the field service industry is a challenging and often overwhelming experience. Entrepreneurs require an all-in-one tool for managing customers, jobs, billing, reporting, team allocation, yet often can’t commit to existing services due to pricing and adoption complexity. To address this, we partnered with a team at Service Raider, and together built a platform which provides a turnkey field service toolset with democratic pricing and extreme focus on simplicity of adoption.
Field service business founders are always extremely overwhelmed. Indeed, ensuring customer satisfaction is more than a full-time job. However, a number of challenges await entrepreneurs on the back-end, where teams must manage billing, accounting, job scheduling, client relations and sales.
Multiple startups have built field service software solutions designed to automate most of the aforementioned tasks. However, most of these companies tailor their offerings to larger organizations which have huge teams and large budgets. Aspiring entrepreneurs are often left forgotten.
Further, young companies often struggle to adopt existing solutions due to complicated functionality and an abundance of features which early-stage businesses don’t really need, yet keep being charged for. There must be a better way.
The Service Raider founders understood this problem first-hand, given their multi-year experience of running field service businesses. Together, our teams performed extensive customer research in the field and identified the core functionality required to enable small business owners on their path to growing field service businesses.
Based on these insights, our team has designed and built a platform with the following functionality:
- Multi-tenant architecture;
- Team management & SOC2-compliance;
- Job scheduling and dispatch;
- Dashboard and reporting;
- Client management;
- Multi-location businesses;
- Stripe and QuickBooks integrations.